The company don't communicate very well with the buyer
Response from Veterans United
Hey Robin,
I’m sorry to hear communication didn’t meet your expectations. You should always feel informed and supported through your loan process, and I regret that wasn’t the case here. I’d like my team to learn more about your experience—please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We are available Monday through Friday, 9 a.m. to 5 p.m. CST.
If you qualify for a home loan these guys will make it happen! Joel was top notch! Always took the time we needed and listened to every concern or question we had! Extremely nice and professional man!
This was our fourth time working with Veterans United, and once again, they did not disappoint. Each experience has been nothing short of exceptional, and this time was no different. The entire loan team demonstrated top-tier professionalism, care, and efficiency from start to finish. Their consistent excellence, especially in serving military families, makes them our go-to for home financing. We highly recommend them to anyone looking for a reliable, transparent, and supportive lending team.
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Adam and his team have been very helpful. Answering every question I had in great detail. Also very prompt at returning calls.
Dan and Shelby were absolutely awesome. They kept us on track and made sure we understood every step of our loan process. Amazing experience when you have people like these two helping you! Thank you so much for everything.
The loan team, OUTSTANDING! I had zero issues and cannot thank them enough for a smooth process.
Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
Thanks to David and Rae and the entire VU team, my loan process and closing went smoothly because of their professionalism and expertise. David and Rae did an outstanding job keeping me abreast of what tasks I needed to complete in order for me to successfully reach my closing date. Thank you, David and Rae, for your excellent work!
Veterans United made the entire home-buying process smooth and stress-free. Their team guided me through every step, from pre-approval to closing, with great communication, patience, and professionalism. As a veteran, I truly felt supported and appreciated. I couldn’t be happier with my new home and the experience overall!
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You guys rock appreciate all you done for me
Everyone was very patient throughout the process. Lot of uncertainty in the selling of my home but they stood firm and got the job done. I was saved thousands of dollars through the teams dedication to excellent service. Thank you all very much.
From start to finish Veterans United made buying a first home easy, stress free, and fun!
It was a wonderful experience overall. Couldn’t have been happier with the entire team.
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
