Quick and easy. UV kept me informed daily on my loan.
The VU team was very sincere and detailed in answering all my questions and concerns. They were amazing with follow ups.
VU is my go-to lending partner. This is my 3rd home with Veterans United and their customer service is hands down the BEST!!
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
The team I worked with was phenomenal. I would absolutely recommend!
Rob and Catrina did an amazing job with helping me get this deal closed. They went above and beyond and ensured that I understood everything and every step of the process. I really appreciate Rob for recommending my real estate agent Ramona as well. She was amazing!
This was our first time using Veteran's United. We had a great experience and would highly recommend them to anyone. Larry McGallagher and his team are very dedicated, knowledgeable and professional in every aspect of the loan process. From our first conversation with Devon (and then Larry, Cameron and Kristy) we were impressed. Everyone is so helpful, always responding right back anytime we had a question. They brought everything together for us in the timeframe we needed. We would definitely use Veteran's United again!
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
Bobby, Gavin, Lynette and the entire team at Veterans United were a thrill to work with! They handled all of my questions, even the silly and late night questions, with expert guidance and care for me as a Veteran looking for his first home. They were all there every step of the way and made sure to assist me with finding me and my wife's dream home! I could of not asked for a better team at my side during this journey! I would recommend them for any Veteran looking for their own dream home 10 out of 10 times! Thank you so much Bobby, Gavin, Lynette and the whole Veterans United team!
This was the smoothest process over. Hands down from pre approval to close 1 month and 5 days.
Wonderful! Best mortgage place ever!
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Easy access to upload any and all documents, fast responses and processing, top notch communication. Easiest home buying experience I have ever had (7th house)
The team that I had was very professional, yet personable. Kept me up to date on my “to do list”. Thank you guys and all the best to you. MERRY CHRISTMAS
A very special thank you to Larry and his team! Y'all made the buying of a new home very easy! Veterans United really has figured out the process and streamlined it.
Very helpful navigating the obstacles of VA loans. Always kept me informed and the portal just made things so much easier.
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
My team went above & beyond my expectations . Always there to help me.
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Yes , fully recommend.
