Kim Heinen and her staff were the best Mortgage processors I have ever worked with, making the process transparent and very easy. She communicated frequently and kept us informed...could not ask for better service, anywhere.
Outstanding service and an outstanding team of professionals. The only criticism I have is it seemed like I was always filling out more forms. But, that may have been my expectations. This is the reason why I gave a "9" rather than a "10".
All the staff was very accommodating. My only complaint is that the appraisal took longer than it should have, but I know this is based on the type of loan I took out and the appraiser associated with that loan.
I would definitely recommend VU Home Loans, in particular Danielle Genz, for making my home-buying experience simple and straight-forward. The support and guidance I received on the process definitely eased a lot of my concerns.
Danielle Ganz, of Mt Home, ID office, went above and beyond to ensure we were taken care of during our loan processes. Because of her I have recommended VUHL to several of my vet friends
See all 578 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.
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