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Mountain Home, ID Reviews

See why we’re rated 5-stars!

 
4.9 out of 5
Average Customer Satisfaction Rating
583 reviews
818 new reviews submitted this week!
99.5%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 583 unfiltered reviews

Starting on Page 17 of 20. Return to Page 1

5 out of 5 Stars

Amazing staff!

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

All the staff at your Mountain Home location were great! Super friendly and always willing to help out. By far some of the best customer service I have seen.

headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars

My wife and I have nothing but praise for the team at Veterans United Home Loans.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars

This was by far the best house buying experience I have had so far.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

2.5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars

VU staff was extremely friendly, professional and knowledgeable about all aspects of the home loan process. Always there to answer any and all questions we had.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

My VA Loan experience was very easy and comfortable. The Mountain Home Idaho team are the best.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Kim and the rest of the staff were amazing! Everyone was very friendly, knowledgable and helpful throughout the whole process.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Don't think we could have done this without VU, Had another home mortgage company told us there was no way. VU SAID YES

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Kim Heinen and her staff were the best Mortgage processors I have ever worked with, making the process transparent and very easy. She communicated frequently and kept us informed...could not ask for better service, anywhere.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars

Kim was wonderful and always made time to answer my questions.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars

Mrs. Genz was very professional and was extremely helpful throughout the loan process

headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

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4.5 out of 5 Stars

Outstanding service and an outstanding team of professionals. The only criticism I have is it seemed like I was always filling out more forms. But, that may have been my expectations. This is the reason why I gave a "9" rather than a "10".

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars

All the staff was very accommodating. My only complaint is that the appraisal took longer than it should have, but I know this is based on the type of loan I took out and the appraiser associated with that loan.

headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars

Danielle was great to work with, one of the best!

headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Danielle Genz

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars

Our experience was excellent. Our loan specialist did everything in her power to assist us through the entire process.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Very informative and considerate of buyer.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

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See all 583 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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