Thank you so much for everything you did for us! We appreciate you all!
Unnecessary chaos and very stressful. Most of the time no one has answers. Loan estimates with many mistakes, repeatedly, and they fluctuate unreasonably. "Kick the can down the road" attitude. Never again.
Response from Veterans United
Hi Atif,
I’m really sorry this process felt chaotic and stressful. That’s not the experience I want anyone to have, especially during something as important as buying a home.
Hearing that you struggled to get clear answers and saw repeated mistakes on your loan estimates is concerning. While numbers can change as details are finalized, you should always receive clear explanations and steady communication. It sounds like we fell short, and I apologize for that.
If you’re open to it, I’d truly appreciate the chance to learn more about what happened. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we typically respond the next business day if contacted after hours.
Sincerely,
Claire S., Client Relations Manager
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
The option of owning a house seemed so distant and intimidating but veterans united made it easy to atain and understandable.
This is the second time, maybe third, I have used veterans United.
Mike Smith has always been my team leader. I have enjoyed working with him tremendously, and he picked the right people each time to be on my team, all of.them willimg amd.ready.to jelp me ans make sure i always kmew wjat was happening.It felt like Mike was just part of the family,My family and I couldn't have asked for a better person to work with. He was kind, considerate, always staying on top of thing's, always ready to help, and I can't thank him enough. Being 75 years old, I know this will be my last home I buy, and that's rather disappointing, Because it's probably the last time I'll get to talk to Mike, And that's a little sad. If I had to buy a 100 more houses,.I would ask to work with Mike again. Thank you, Mike! I appreciate all that you've done for me.Hugs pat
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This is our second time working with VU and it was a wonderful experience just like the last time. Out loan officer and loan coordinator, Heidi and Annie, got us through our process for a refinance with absolutely zero friction and kept us updated every step of the way. They are absolutely fantastic and I cannot say enough positive things about them. If you are a veteran, you shouldn’t use any other mortgage company. Thank you VU!
I never would've thought I was ready to buy a house on my own. They looked at my finances and helped me understand the next steps toward home ownership. I felt like I had a great team behind me the whole process. They always reached out and made sure I had my paperwork ready.
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Very communicative. Awesome team to work with!
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Experience first-hand why 359,996 homeowners give us a perfect score!
You all were awesome with buying my new house and providing me with all the information to make everything I needed to do. Thank you.
They pretty much took care of everything for me it was very easy to sit back and allow my team to handle all aspects for me buying my first home.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
It was too easy even when was abroad. Excelente team. Highly recommended for veterans.
