Josh was very professional and got me a good interest rate!
The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
They asked for the same paperwork over and over. They asked for paperwork on things that are not relevant and for things I had already turned in. The staff were impatient and treated me like a nuisance.
The only issue I would address is buyer education. Although you have the educational videos I wouldn’t leave it to the buyer to review them. I would make it a requirement on the to do list to review those videos.
It was great working with all of the staff at Veterans United, they helped with the financing, with Video's to watch and get helpful information from, everything.
Jon and Kyle made the first time home buying experience great. It was challenging for me with things that I did not understand but they took their time to explain things and keep me updated on any changes. I am so grateful for them that I am in my new home.
I would think the use of docusign might sped things up? my last refie in 2020 used it a lot, still had to physically close. maybe its the VA? My second go with VA loan Guarentee.Also you need redundancy built into your servers.. auto fall over to secondary server..Durel
Using Veterans United for the purchase of our new home was the best decision we could have made. From start to finish the whole team was working for us and made this process a breeze, I highly recommend Veterans United to everyone.
My Veterans United team were great! They led me through the process of selling my home. They actually got me $7,000 more than I had asked for. Then they helped me find a home that I love near family and a VA Medical Center in a city five states away. I'm very pleased with their service. Thank you Veterans United!
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They made the process very easy and worked hard for us to make sure everything went as smoothly as possible.
Veterans United's team effort and hard work helped my family and I into the home we fell in love with. Thank you team!
I highly recommend using Veterans United Home Loans. If I had to do it all over again, knowing what I know now, there’s no question that I’d use Veterans United again.
The team at Veteran's United are an amazing group of professionals that know how to take care of their clients. Excellent customer service! I HIGHLY recommend this group of professionals.
