My loan team was courteous but they lacked attention to detail with my closing resulting in a very tense 24 hours prior to my closing. They failed to read my initial contract and instead of me receiving 2400 back at closing I ended up having to pay 1600 which my team then credited my loan so that at closing I did not have to pay that amount which could have been avoided if they were meticulous looking though the initial builder contract and all of the addendum included with the contract. Jeremy in particular seemed to always be out of sorts. They had the wrong realtor information for most of the process when my realtors information was on my contract as well. He sent incorrect information through email as well and stated it was just a template and didnt mean to send it to me. I just felt his professionalism was lacking and then at the last hour it came back to bite me in the rear. I wished they read all the documents and went through them with a fine tooth comb before making false promises and guarantees then less than 24 hours before closing then catching a mistake that should have been caught on the first day.
Working with Veterans United was a seamless and stress-free experience.
The process was so easy and so fast. We were looking at moving to our dream beach area with a 6-12 month timeframe assuming it was take that long to get our ducks in a row while working with a lender that was Veteran friendly and knowledgeable.
We called in just to get an idea of what we may qualify for so we knew the ballpark figure we could be researching. It was so easy that the call we made to get a general idea became an application start. Less than 30 days later we were closing on the house we'd always dreamed about. We HIGHLY RECOMMEND Veteran's United. Michael Peters was our senior loan officer and was always available and helpful keeping us informed along the way with exactly zero surprises.
Super fast loan process. My team was excellent the whole way from beginning to end answered all my questions and addressed all my concerns promptly. I couldn’t be more thankful for these amazing people!
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Very helpful with every step along the way and nice
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Buying a house can be overwhelming, but Karol team made it extremely exciting and easy. I am army active duty found a house online near to my duty station and wanted to buy it. I was not able to see the house, or be there on closing date in person. The team was professional responsive, and truly made me feel supportive though the process. Amanda, Karol, phoebe thank you and I will highly suggest this team to any one looking to buy.
Veterans United is an Outstanding Team who I would work with again. Trustworthy and Professional with Genuine Support in securing homes for the Veteran Families.
Outstanding service from start to finish. Excellent job by Janeanne and her staff
Working with VU has been a nightmare. Some say my treatment from VU was age. I feel it was because I’m Black. My main objective now it to pay this loan off and forget this whole ordeal. I’m only one person that have given you a poor review. I hope what happened to me has not been a pattern. Theses are my true feelings and you knew all along that I felt I was targeted.
Response from Veterans United
Hi Judith,
Thank you for sharing how your experience felt. I want you to know that I take this very seriously, and my team is already looking into it. We’ll be reaching out to learn more and make sure your feedback is fully accounted for. When you’re able, you can also contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Scott and Christina are absolutely the Best. From beginning to end the have been with us the whole process and explained everything along the way. Christina was so professional and easy to work with. She is absolutely the Best!!
Ty, Jake, and the rest of the team made this as easy as it has ever been. They were there to answer my questions and were always supportive and helpful. I would highly recommend Veterans United.
I have never worked with a more helpful and responsive team. Definitely not what I usually expect from a bank!
Amazing service with a smile. True professionalism each step of the process. Great Communications with the entire Team. Website easy to navigate, , status easy to see,, To-do list prominent, upload fast. I can't thank Brian and the Team enough for a seamless transactions.
If you’re looking for a team that goes above and beyond, look no further than Veterans United Home Loans. From start to finish, this entire team had my back like a well-oiled machine. Every time I had a question or needed something done, they didn’t just meet my expectations, they crushed them. They kept me in the loop at all times, making sure I was never left wondering what was going on. I swear they must have had a direct line to my thoughts because they always stayed one step ahead!Huge shoutout to the entire team, seriously, these guys didn’t miss a beat. They made the home-buying process feel like a breeze, which is saying a lot considering how stressful it can be. I don’t know if they run on coffee or pure determination, but whatever it is, it works! I’d ask for something, and boom, it was already done. They didn’t just do their job, they did it with care, efficiency, and a level of dedication that’s hard to find these days.But I have to take a moment to talk about Jordan Powell, my loan officer. If you’re lucky enough to get him, consider yourself blessed. This guy is a rockstar! Jordan was always ten steps ahead, making sure I had zero worries and that everything was handled perfectly. He got things done faster than I could blink, and he always had my best interest in mind. I’m pretty sure if there was an Olympic event for loan officers, Jordan would bring home the gold.To anyone out there thinking about going with Veterans United, DO IT. I can’t recommend them enough. They took care of me like family, and I know they’ll do the same for you. If you’re lucky enough to get Jordan Powell, just know you’re in the best hands possible. This team doesn’t just get the job done, they set the gold standard.10/10, highly recommend, and I’d do it all over again without hesitation. Thanks again to Veterans United and the dream team that made it all happen!
Whitney and crew were on top of all stages of our journey to purchase a house. They are the best!
