Awesome team. Secured a deal with a good interest rate rather quickly, meeting my fast-paced schedule.
Getting into contact with the team leading up to my closing was extremely difficult and I would not be contacted back for hours after reaching out. In a time of constant change, I was disappointed that I could not speak with my team quickly about closing matters.The underwriting process was terrible. There we unnecessary delays and things requested that my team should have told me about in advance, not when the underwriter requested them.I will not be recommending VU to others. This has not been a good experience for me.
Be prepared for a lot of steps... and remember to be patient. A lot of things about the process may not make sense, but once you reach the end you'll be able to see what those were about. Check your email often - throughout the day - and respond to things from them as quickly as you can to help keep everything running as smoothly as possible.Don't go crazy buying stuff for the new house until AFTER you've closed and gotten everything connected, hooked up and paid for - the power, water, etc. Remember, things can fall through on you until after everything is signed at closing.
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The team at veterans united was amazing! They provided prompt feedback and direction. This was our second time buying a house and they made it smooth working with both us and our realtor.
Working Veterans United team has by far exceeded our expectations when it came to buying our first house. They were quick, professional but concerned and caring. They kept the whole process moving forward in a timely fashion. We are still in shock how fast we became home owners!! Thank you Veterans United for helping us buy a home that we always dreamed of!!
I will definitely sent anyone to you guys, especially the veterans that I know.
Thanks again for working with me and being patient.
The entire home buying experience was professional, efficient and effortless. The Veterans United representatives were very courteous and patient as well as knowledgeable and respectful. I will most certainly recommend Veterans United to all of my military comrades.
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Jon Ouk was extremely matter of fact, which is how I like it. He explained to me exactly what I could afford and what I needed to know to get the house I wanted. He helped me through the entire process, no bull, just straight facts, and the entire thing was done with precision. Jon is the money, and Bryan was everything else. Bryan Kay was the exceptional at answering questions and helping me through the other part of the process. Anytime I had to sign something or if something came up that I didn’t understand, Bryan answered my questions without fail! With these two as a team, I knew that I was in great hands!
It took awhile for my loan to get approved due to the government shutdown and issues with the Hoa but they helped me along and did what they could to help me close!
We ran into a couple of problems last year when trying to buy a house..but Brian and his team walked us threw as to what to do and not do so that everything would go smoothly when I start the process again to buy a house. Now I can say we are home owners now. Great job Brian and your whole team.
Great experience
It went well.
