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Mountain Home, ID Reviews

See why we’re rated 5-stars!

 
4.9 out of 5
Average Customer Satisfaction Rating
583 reviews
782 new reviews submitted this week!
99.5%
would
recommend
to Veterans and their families

Get a peek behind the curtain

We ask in-process folks what it’s like working with us. Here’s what they have to say:

Overall Rating
5
4
3
2
1
91% Get clear answers to their questions
88% Get a quick reply when they reach out
87% Feel heard loud and clear by their team

Showing all 583 unfiltered reviews

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4.5 out of 5 Stars

They were always concerned about my needs and what needed to be done to get the loan.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Very attentive and responsive. Great service.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars

There were a few hickups and we had some problems with the loan writers not being understanding of deployed members situations. However, when Miss Heinen took over the rest of the loan process she helped ease and remove those problems!

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

The staff was very professional and courteous.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Great before i began buying, and wonderful help and support through a long 9 months.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

2.5 out of 5 Stars

I was told one thing and united home loans would not follow through. Very upsetting.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

Excellent personal service,

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars

The perseverance, attention to detail and assistance provide to me during this ordeal of refinance by Veterans and in particular the Mountain Home, Idaho staff. Outstanding and a delight to work with.

headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
headshot image of Kimberly Heinen

Loan Officer: Kimberly Heinen

NMLS# 389166

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See all 583 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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