Veteran mom and baby are officially homeowners. We are very grateful and honored for this blessing!
Everyone in my team was phenomenal, super easy to get work with, answered all my questions in easy go understand terms being a first time home buyer. The package I got to the new house was absolutely above and beyond! Between the personalized sign for my garage, treats for my chinchilla jetty, beautiful blanket, and yummy treat was truly amazing. I cannot thank everyone enough for helping be purchase my first house.
Bill Musik and Veterans United are the only candidate many I trust to make our homeownership a reality.
Just OUTSTANDING Team work and customer service
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My experience with Veterans United was outstanding. The entire team guided me through each step and kept everything clear and easy to understand. Every question I had was answered quickly, and the communication throughout the process made a huge difference for my family. What I expected to be stressful ended up being a smooth and manageable journey because of how well the team supported us. I am grateful for the level of care and professionalism they showed from start to finish.
We had a GREAT experience with Veterans United and their entire team, especially Maggie Schuh. The process was stemless and we felt like we were in good hands. We did have a family friend who is does home mortgages and she asked us to use her and that she could beat or match Veterans United rates, fees, etc. We did entertain the friend, but the process had some bumps in it. We decided to let the friend go and go all in with Veterans United. We did this because never once along the way did a red flag pop up. Everyone we dealt with came across very experienced. We really felt like we were in good hands! Thank you for helping us buy our forever home. We really appreciate everything!
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
EXCELLENT CUSTOMER SERVICE!!! Colin and the staff were there for us every inch of the way! We highly recommend them to fellow veterans!
Everyone was very friendly and very helpful. Just make sure you take your time and go at your own pace, they will understand and work with you.
I appreciate Chad and Jamies hard work and follow up as well as great attitudes.
As I mentioned to the team. I had to mention a few times that numbers were not accurate and the last couple days prior to close they were finally corrected which was a significant difference in the final numbers.
This is my second time going through
Veterans United. I appreciate all the help I received from the team and how easy they made this process go once again.
Did not walkthrough closing, showed up unprepared and jumped through hoops to make sure title company received closing costs.
Response from Veterans United
Hi Adam,
I’m sorry your closing felt unprepared and stressful. That’s not the experience I want for you, and I’d like to look into what happened. Please reach out at 1-800-212-5200 or ClientAdvocate@vu.com
Very knowledgeable and friendly.
Even the title company and my realtor were ecstatic working with Carl and the team! Everyone was exceptional!!!!
The website is informative and great for keeping the borrower up to date in the process. The team is accessible. The first person to contact me, Chris Rohr, stayed with me throughout the process. He provided a warm transfer for any of his team mates I came in contact with.
I am not pleased on this refinance went. Relatively smooth but information passed to me was not correct. Additionally, was not informed to stop auto pay so I am out money until a different company does their part. (up to 30 days). Initial loan was smooth but this refinance was not. Also was sent to the advocate (Ms Donna) which didn't help much as she called to discuss but was ready to get off the phone after introduction and didn't even ask my thoughts of the entire issue (took info from Company side).
Response from Veterans United
Hi Michael,
I’m really sorry to hear this refinance felt so different from your first experience with us. When you’re given information that doesn’t line up with what actually happens, especially around something as important as autopay, it can be frustrating and leave you feeling stuck while you wait for everything to sort out. I understand why this left you disappointed.
I also hear your concern about not feeling fully heard when you reached out for help. That’s not the experience I want you to walk away with, and I’d really appreciate my advocates having the chance to talk with you directly so we can review what happened from start to finish. If you’re open to it, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
My team is available from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day. Thank you for taking the time to share your experience. I’m here if you’d like to talk more.
