10/10 experience! Nick Schuster went above and beyond, and I can’t thank him and the team enough. Thank you guys!
I've owned 2 prior homes and the purchase of this one was absolutely amazing. I've had my VA benefits for years and was previously discouraged from using them by both realtors and mortgage brokers. Veterans United approached to your home purchase is like a military operation. Justin, Julie, Tucker, John and a host of others work together to coordinate your purchase with complete transparency. This is a 5 ⭐️...10 plus lender that comes highly recommended.
Overall the help that the Veterans United team provided was way more than I asked. Every time I asked for something, I got the answers that helped me understand my loan and they would reply back to my texts and email in short time.
The whole team was great to work with. Very caring people that really do want to help you get into your new home. They definitely do whatever they can to help you through the whole process.
His team was helpful and knowledgeable.
Gabriel and Maureen were AWESOME!! I had a trickier situation than most and we all worked together to get to the finish line and I HAVE A NEW HOUSE!! My questions were answered promptly and all requests for information were explained in detail as to What and Why it was needed. CONSTANT COMMUNICATION was phenomenal!
We’ll be looking elsewhere for future loans. Biggest regret is not shopping around for lenders longer.
Response from Veterans United
Hi Jacob,
I am really sorry to hear that you feel this way. When someone’s biggest regret is not shopping around longer, that tells me we did not provide the experience or confidence you deserved.
While I respect your decision to look elsewhere in the future, I hate that we did not earn your trust this time. If you are open to it, I would appreciate the chance to better understand what led you to that decision. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We are available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and we will follow up the next business day if you reach out after hours.
Sincerely,
Claire S., Client Relations Manager
Matt & his team Logan & Alex went above & beyond! They were able to close on my new home 7 days earlier, in time for movers to get me in before holiday weekend! They were in constant communication via text, email, & phone conversations! Answered all of my questions & were very knowledgeable in their work! Thank you all so much for making this so streamlined with your To do lists! Anytime I had a question I would get my answer directly! Thank you again & enjoy your holiday weekend!
You guys have a great team who care about their job and the people they are serving
Maggie Schuh has been wonderful to work with and thanks to her, I would recommend Veterans United to everyone.
Everyone worked hard to help me buy a home. The concierge service added to the outstanding assistance for the start of the utilities a inspections.
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Exceptional job. Katie was very responsive and helpful.
Our Veterans United team was wonderful to work with. They were friendly, helpful, and always quick to respond. They answered every question and concern I had without hesitation and made the entire process feel smooth and stress-free. I truly appreciated their patience and communication throughout.
Brian was awesome.
Robert Keeley was also very good. He was very patient with all of the communications and all of the checklist processes. His was diligent in making sure all my information got to the underwriters and helped me understand exactly what they were asking of me. I am thankful for my whole team, to include Laura who stepped in and kept the process moving seamlessly when needed. I never felt like anyone dropped the ball or forgot about me. It truly was a person-centric experience and I look forward with working with the same team when it comes to buying my dream home.
Charles McKee and Nicole we’re amazing throughout the whole process and helped me and my wife find the home that’s right for us.
