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Veterans United Reviews

Unedited and unfiltered reviews from Veterans and military families

429

Total Customer Reviews

99.8%

Would Recommend Veterans United to Friends and Family

4.9 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
352
4
74
3
0
2
2
1
1

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Showing all 95 refinance loan reviews

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5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Danielle stayed with us from start to finish, even went to loan closing with us to make sure everything was correct

Loan Officer: Danielle Genz

NMLS# 400570

4 out of 5 Stars
Would Recommend

Deal with a local person, online account reps do not seem to have the same motivation for good customer service.

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Good, sincere organizations are hard to find in todays world. These guys are it. I am an office manager and I have assembled an all star team. These guys rival it. I am very critical of other customer service organizations but I have nothing but positive things to say about Kim and her team.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

The entire staff was very friendly and understanding. We had a slight issue with probate that they felt just as bad as I did but guided me through to a solution.

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

My loan officer very quick to respond to my every question:

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Very informative and kept me up to date throughout the process. Also the staff was very friendly.

Branch Manager: Kimberly Heinen

NMLS# 389166

Ready to see for yourself?

Experience first-hand why 352 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

This is my 2nd time using Veterans United and Danielle Genz and both times where very smooth . Everything went perfect.

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

It ,the Loan, was completed rapidly..Danielle Genz was SUPER and very Helpful...

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Kim worked diligently with me to get my loan through....very through and guided me through the process with great finess.

Branch Manager: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

4.5 out of 5 Stars
Would Recommend

Outstanding service and an outstanding team of professionals. The only criticism I have is it seemed like I was always filling out more forms. But, that may have been my expectations. This is the reason why I gave a "9" rather than a "10".

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Branch Manager: Danielle Genz

NMLS# 400570

Ready to see for yourself?

Experience first-hand why 352 homeowners give us a perfect score!

Check My Eligibility →
5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Kim and crew were awsome. Very dedicated and had only our interests in mind.

Branch Manager: Kimberly Heinen

NMLS# 389166

4.5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Was Amazing, easier then first time I bought a home. Extremely fast and super nice! I can't get over how quick I went from filling out the initial forms to closing. Danielle was the perfect representative along with Kim, they answered every question!

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Loan Officer: Danielle Genz

NMLS# 400570

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

5 out of 5 Stars
Would Recommend

Branch Manager: Kimberly Heinen

NMLS# 389166

More Reviews

See all 429 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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