Kim Heinen is the Branch Manager for Veterans United Home Loans in Mountain Home, Idaho. Kim has been in the mortgage industry for more than 17 years, and she’s been in the Mountain Home area for the more than 20 years. Kim loves her job and the folks she works with, and she goes the extra mile to offer VA Loan education to her deserving veteran homebuyers. Her husband served 22 years in the U.S. Air Force, and in 2006, Kim was named Honorary Commander for the Mountain Home Air Force Base 366th Civil Engineer Squadron – something she’s proud of! When she’s not at work, she’s soaking in the natural hot springs.
Kim is fabulous! She is friendly and super knowledgable and made me feel at ease with my first time buyer questions!
She was very informative and kept me up to date on everything that was happening. In addition to Kimberley, Shannan was absolutely amazing in keeping me in the loop and requesting documents as soon as they were needed.
Friendly, knowledgeable, on top of things, always willing to help and very pleasant to work with
Yes, every step of the way
She is the description in how customer service should be. She made us feel like family, and professional from beginning to end. She is just amazing
She introduced me to her assistant, Ms. Bates, and together they walked me through all the steps I needed to complete. I was impressed with how they coordinated in another state having never met me personally. Kim was with me all the way through closing.